Customer Account Representative

The Customer Account Representative is responsible for addressing and resolving customer issues while generating product and service orders. This role requires partnering with customers to provide expertise in resolving complex issues and ensuring compliance with company guidelines, policies, and procedures.

Responsibilities

• Provide excellent customer service through effective communication, problem resolution, and quick turnaround.
• Resolve complex customer issues and maintain comprehensive knowledge of account information.
• Ensure customer complaints are resolved effectively in compliance with consumer laws, company policy, and procedures.
• Collaborate with various departments to meet customer needs and maintain outstanding customer relations.
• Utilize internal systems to organize and manage customer information.
• Develop improvement plans in response to customer surveys and industry trends.
• Coordinate with internal departments to resolve and close actions within the web database portal, ensuring compliance with company procedures.
• Consistently exercise independent judgment in customer service.
• Manage orders, timelines, pricing, and quoting for multiple customers.

• 2-3 years of experience working with multiple customers managing orders, timelines, pricing, and quoting.
• Daily use of ERP and CRM systems.
• Attention to detail and timely email communication follow-up.
• Proficiency in aerospace industry standards.
• Experience with SAP or comparable ERP systems.
• Thorough understanding of standard customer account concepts and practices.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Applications and database management tools.
• Ability to work collaboratively with others and ensure accountability to drive results.

• Salesforce CRM experience is preferred.
• A Secondary Certificate/High School Diploma is required; a post-secondary degree is a plus.
• 2-4 years of relevant experience; aerospace industry experience is a plus.

Work within a global aerospace engineering and manufacturing company in a clean, organized, and cellular production environment. Light technical work environment with significant production and testing machinery. The position is desk-based on the shop floor, providing opportunities to work closely with production and testing teams.

Job Type & Location

This is a Contract to Hire position based out of Portland, OR.

The pay range for this position is $27.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Portland,OR.

This position is anticipated to close on Jul 3, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.