Endpoint Support Technician - On-Site in Sacramento (Ref: 5727)
| Hours | Full-time, Part-time |
|---|---|
| Location | Sacramento, California |
About this job
Job Description
Job Description
Desirable Qualifications:
Contract Position: Endpoint Support Technician (Ref: 5727)
Duration: 6-months on-site in Sacramento, CA (no exceptions).
Position Overview
Estrada Consulting, Inc. is seeking an experienced Endpoint Support Technician to provide hands-on IT operational support for SMUD’s IT Platform Services team. This role will support desktop, laptop, peripheral, conference room, and audio/visual environments in a professional enterprise setting.
The selected technician will provide responsive technical support to end users, complete assigned work through ServiceNow, support executive-level users, and assist with after-hours Board and Committee meeting support on pre-scheduled dates. This is an on-site role requiring strong customer service, communication, troubleshooting, and follow-through skills.
Key Responsibilities:
The Endpoint Support Technician will be responsible for:
- Providing on-site technical support at SMUD office locations.
- Supporting desktops, laptops, tablets, printers, plotters, and related peripheral equipment.
- Installing, maintaining, diagnosing, and preparing computer hardware and Microsoft software products in a networked environment.
- Troubleshooting and resolving hardware, software, user profile, and connectivity issues.
- Completing assigned incidents, requests, and tasks in the ServiceNow ticketing system.
- Performing computer user data and software inventory services.
- Providing conference room support, including meeting setup, troubleshooting, and user assistance.
- Supporting audio/visual equipment for hybrid meetings, Board meetings, and Committee meetings.
- Providing after-hours A/V support on pre-scheduled dates, with meeting preparation beginning after 5:00 PM and support potentially continuing until midnight or later.
- Providing “white glove” technical support to C-Suite and executive staff.
- Communicating technical information clearly to end users, supervisors, and project/support teams.
- Working independently with minimal direction while also collaborating effectively with IT team members.
- Occasionally driving a personal vehicle between SMUD office locations as needed.
Required Qualifications:
Candidates must have:
- Minimum of 5 years of experience in IT operations support.
- Experience supporting desktops, laptops, tablets, printers, peripherals, and Microsoft Windows environments.
- Experience diagnosing, researching, and resolving computer hardware and software issues.
- Experience providing technical support in an enterprise or networked environment.
- Strong written, verbal, and collaboration skills.
- Ability to communicate technical information clearly to both technical and non-technical users.
- Ability to work on-site at SMUD office locations.
- Ability to work after 5:00 PM on pre-scheduled dates for Board and Committee meeting support.
- Ability to lift up to 50 pounds.
- Ability to perform the physical duties of the position.
- Willingness to complete any required SMUD medical examination or Fitness for Duty screening, if requested.
Preferred Qualifications:
Preferred candidates will have:
- Experience using ServiceNow or a similar ITSM/ticketing system.
- Experience supporting executive or C-Suite users in a high-touch customer service environment.
- Experience supporting audio/visual equipment for conference rooms, hybrid meetings, Board meetings, or public meetings.
- Experience with user profile support in a Windows enterprise domain environment.
- Experience performing asset inventory, software inventory, or endpoint documentation.
- CompTIA certification or related technical certification.
Work Environment and Schedule
This position is expected to be primarily on-site at SMUD facilities. Some remote work may be available during the contract, depending on SMUD’s needs and supervisor approval.
The contractor’s schedule may fall between 7:00 AM and 11:59 PM Pacific Time, with specific work hours coordinated with the immediate supervisor. After-hours work will be limited to pre-scheduled dates, primarily for Board and Committee meeting support.
Submission Requirements:
Please submit:
- Current resume.
- Candidate hourly rate.
- Confirmation that the candidate is available for on-site work at SMUD office locations.
- Confirmation that the candidate is available for pre-scheduled after-hours support after 5:00 PM.
- Response to whether the candidate is currently a member of or retiree from CalPERS.
- Brief responses to the following:
- Describe a technical support position you have been involved with in the last 3 years. What were your key responsibilities?
- Describe your experience supporting desktops, laptops, and tablets in an enterprise domain, including Windows operating systems and user profile support.
- Describe your experience supporting audio/visual equipment in hybrid meetings.
Desirable Qualifications:
- CompTIA.
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