Automotive Service Manager

New Roads Motor Company is looking for an experienced Automotive Service Manager to lead our service department. This role is responsible for overseeing daily operations, mentoring staff, ensuring exceptional customer satisfaction, and driving efficiency across all service workflows. The ideal candidate will be a proven leader with a strong background in dealership service operations and a customer-first approach.

Responsibilities

• Oversee all service department operations, including scheduling, customer service, technician productivity, and workflow management

• Manage and ensure compliance with all warranty processes, maximizing warranty revenue while adhering to manufacturer standards

• Provide leadership and oversight for the dealership’s Mobile Service Team to deliver efficient, high-quality off-site service

• Recruit, train, and develop service advisors and technicians

• Maintain a high level of customer satisfaction, addressing escalated issues promptly and professionally

• Monitor department profitability, including budgets, labor hours, and parts inventory

• Collaborate with parts, sales, office, and body shop departments to optimize overall dealership performance

• Enforce safety standards, manufacturer requirements, and company policies

• Keep accurate service records, reports, and customer communication logs

• Track and monitor KPIs to ensure goals are consistently achieved or exceeded

• Foster a culture of accountability, professionalism, and continuous improvement

• Mentor team members to encourage ongoing learning and career development

Qualifications

• High school diploma or equivalent required; post-secondary education preferred

• Prior experience as a Service Manager or in a senior dealership service role required

• Demonstrated success in automotive dealership service operations

• Strong leadership, communication, and organizational skills

• Proficiency in DMS systems and dealership software (Dealertrack) preferred but not required

• In-depth knowledge of automotive repairs, service processes, and warranty procedures

• Valid U.S. driver’s license with a clean driving record

Benefits

• Competitive salary with performance-based bonuses

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Employee discounts on vehicles, parts, and service

• Ongoing training and professional development opportunities

• Positive, professional, and team-oriented dealership culture

New Roads Motor Company is an Equal Opportunity Employer committed to fostering an inclusive and respectful workplace. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.