Medical Office Clerk - ER Department

Resolution Think LLC is an 8(a), EDWOSB, WOSB, and HUBZone-certified federal contractor providing exceptional administrative, clinical, and professional services to federal agencies nationwide. We are committed to delivering outstanding customer service and mission support to our military and civilian partners. 

We are currently seeking experienced Medical Office Clerks to support administrative and patient administration functions in the PICU Department at Portsmouth Naval Medical Center. This position includes but is not limited to patient registration, check in/out of patients, scheduling and confirming appointments, updating patient medical records, adhering to HIPAA. 

Location: Portsmouth Naval Hospital, Portsmouth, VA
Schedule: Department operates 24/7
Department: PICU

Job Responsibilities: 

• Personnel shall utilize MHS GENESIS, and various other databases in support of patient care and to satisfy administrative requirements
• Personnel shall provide scheduling services for patient's care
• Personnel shall serve as the initial point of contact for staff and patients to the department.
• Personnel shall conduct themselves in a professional and courteous manner and shall display sensitivity to patients’ needs. 
• Personnel shall be largely responsible for most aspects of the check-in process as patients present to the department, including greeting patients, checking in and updating patient records, assisting patients in completion of appropriate forms and question sheets, providing patients with educational material or showing educational videotapes, and coordinating patient flow through the department. 
• Personnel shall maintain records of patients treated and examinations performed. 
• Personnel shall utilize the MTF automated patient scheduling system to set patient exams and shall remind patients of upcoming appointments by telephoning them prior to their appointed visit. 
• Personnel shall receive phone calls from patients, physicians, emergency room personnel, providers at outlying clinics, other departments, MTFs' or DoD installations. Contracted personnel shall screen incoming calls, ascertain the nature of the call, following established department guidelines, and forward calls appropriately. 
• Personnel shall act as the information receptionist for the department, which involves the following: answering the telephone and receiving patients/family members/visitors and military personnel in the radiology spaces; taking appropriate measures to ensure confidentiality and privacy during interactions, and providing the necessary information and material (i.e., patient's prior images, consults, brief description of problem, etc.) to aid in handling callers/visitors. 
• Personnel shall maintain ongoing contact with beneficiaries, staff members, and healthcare providers primarily by telephone, in person, or via electronic mail.
• Personnel shall contact, via telephone and/or e-mail, patients, healthcare providers, clinics, and hospitals/DOD installations as directed by department staff, following established department guidelines. 
• Personnel shall obtain and return transport equipment. 
• Personnel shall use protective devices for patients with communicable diseases. 
• Personnel shall relay and receive information regarding the patient’s scheduled medical procedures and communicate with all MTF staff as necessary. 
• Personnel shall be physically capable of normal ambulation, to also include stooping, bending, reaching, lifting, pushing, and pulling medical equipment and patients. 

Qualifications:

• Education: High School Diploma or GED 
• Experience: A minimum of 12 months of administrative experience working in a medical practice or clinical setting. Knowledge of medical terminology required. Must be able to type at least 50 WPM. 
• Certification: Active Basic Life Support (BLS) from either American Heart Association (AHA) or American Red Cross
• Security & Citizenship: Candidates must be US Citizens and meet outlined federal background and drug screening to secure base access. 

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