Onsite Entry Level IT Professional

Position Overview

Dhaka Technologies Limited is seeking an Entry Level IT Professional to support data management, application integrations, business process quality assurance, and technical support activities for one of its clients.

The selected candidate will work alongside client staff to provide first-level technical support, troubleshoot application issues, manage user accounts, assist with software testing, and support infrastructure maintenance. This role is designed for an early-career IT professional with foundational technical skills and interest in application support, quality assurance, data accuracy, and integrated software delivery.

The environment includes enterprise applications and platforms such as Oracle OCI Applications, Oracle Utilities Customer Care and Billing, enQuesta, CityWorks, and related integrated systems.

Key Responsibilities

• Serve as a first point of contact for technical support requests from internal and external users.
  
• Troubleshoot application-level issues, software errors, and basic system access problems.
  
• Manage user accounts and permissions, including account creation, configuration, updates, and maintenance.
  
• Assist with application testing, validation, issue tracking, and defect documentation.
  
• Support infrastructure maintenance activities under the direction of senior technical staff.
  
• Assist with business workflow audits and quality assurance processes.
  
• Help ensure systems meet requirements for data security, customer privacy, data accuracy, and customer satisfaction.
  
• Support integrated software delivery by documenting user feedback, system issues, and improvement opportunities.
  
• Assist with iterative software improvement activities to support long-term usability and maintainability.
  
• Work with technical and business teams to document, escalate, and help resolve system issues.
  
• Follow established IT support, data protection, quality assurance, and service delivery procedures.
  
• Communicate clearly and professionally with users, technical teams, and client staff.
  

RequirementsRequired Qualifications

• Must be in the third year of a university program or be a recent graduate from an accredited college or university.
  
• Preferred fields of study include Computer Science, Information Systems, Engineering, Business, or a related scientific or technical discipline.
  
• Minimum 1 year of working experience in IT support, application support, technical troubleshooting, software testing, help desk support, data support, or a related area.
  
• Basic proficiency with operating systems.
  
• Basic proficiency with SQL.
  
• General technical troubleshooting skills.
  
• Ability to support application testing, issue documentation, and user support activities.
  
• Ability to assist with user account and permission management.
  
• Strong attention to detail and ability to follow technical procedures.
  
• Strong communication skills and ability to work with technical and non-technical users.
  
• Willingness to learn enterprise applications, data workflows, QA processes, and integrated software environments.
  

Preferred Qualifications

• Familiarity with Oracle OCI Applications, Oracle Utilities Customer Care and Billing, enQuesta, CityWorks, or similar enterprise platforms.
  
• Academic, internship, or work experience involving databases, SQL, software testing, application support, or IT operations.
  
• Familiarity with ticketing systems, access management, data quality review, or workflow audits.
  
• Interest in application integrations, business process improvement, data management, and quality assurance.
  

Work Schedule and Location

This role is expected to be heavily onsite initially to work directly with client staff, learn business workflows, understand application processes, and support operational needs.

Hybrid work opportunities may be considered after approximately six months based on performance, business needs, and client approval.

Ideal Candidate Profile

The ideal candidate is an early-career IT professional with foundational technical skills, strong attention to detail, and a strong interest in enterprise application support. This individual should be comfortable troubleshooting basic software issues, supporting users, assisting with application testing, learning business workflows, and helping maintain data quality and software reliability.

How to Apply

Interested candidates who meet the qualifications should send their CV to: talent@dhakatech.us