Strategic Customer Success Manager - Billing

Perfectly Imperfect NM is dedicated to helping individuals and organizations thrive through personalized support, meaningful connections, and exceptional service. We are seeking a Strategic Customer Success Manager – Billing to serve as a trusted partner for our clients while overseeing billing-related customer success initiatives. This role combines relationship management, account retention, billing operations support, and strategic problem-solving to ensure a seamless client experience. The ideal candidate is highly organized, customer-focused, analytical, and skilled at navigating both client relationships and billing processes.

Responsibilities

• Build and maintain strong relationships with clients, serving as their primary point of contact for billing-related inquiries and account support
• Proactively monitor customer accounts to identify potential concerns and opportunities for improvement
• Collaborate with internal teams to resolve billing discrepancies, payment issues, and account concerns
• Guide clients through invoicing, payment processes, account updates, and service-related questions
• Analyze customer trends, account health metrics, and billing data to improve retention and satisfaction
• Conduct regular account reviews and strategic check-ins with clients
• Develop and implement customer success strategies that support business growth and client loyalty
• Maintain accurate account records, billing documentation, and customer communications
• Identify opportunities for process improvements and operational efficiencies
• Support customer onboarding and ensure a smooth transition into ongoing account management

Skills & Requirements

• Experience
• 3-5 years
• Education
• Bachelor's Degree
• Miscellaneous
• Authorized to work in US
• Age Requirement
• Minimum Age 18

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 18 years or older