Customer Service Representative
| Verified Pay check_circle | Provided by the employer$20 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Irvine, California |
Compare Pay
Verified Pay check_circleProvided by the employer$14.88
$16.43
$20.00
$23.93
About this job
Job Description
Exciting Opportunity: Customer Service Representative — Urgently hiring in Irvine!
Job Title: Customer Service Representative
Pay: $20.00 per hour
Hours: 7:00 AM to 4:00 PM, Monday to Friday
Start Date: ASAP
Looking for a role that offers career growth and the chance to develop vital customer service skills? Join a reputable and vibrant retail company as a Customer Service Representative in Irvine, CA, and make a positive impact every day.
In this role, you’ll be the friendly face or voice representing our brand, ensuring customers receive exceptional support and satisfaction. You’ll work closely with our support team to deliver seamless service that keeps our customers coming back.
As a Customer Service Representative, you will be responsible for:
- Answering calls and responding to customer inquiries promptly and professionally.
- Processing orders, modifications, forms, applications, and customer requests efficiently.
- Maintaining a positive, empathetic, and professional attitude in all interactions.
- Communicating effectively with customers through phone and email channels.
- Acknowledging and resolving customer complaints with professionalism and patience.
- Gaining in-depth knowledge of our products to provide accurate and helpful information.
- Keep detailed records of customer interactions and transactions for consistency.
- Collaborating with colleagues to continuously improve the customer service experience.
- Providing constructive feedback to enhance the efficiency of the support process.
- Ensuring overall customer satisfaction by delivering excellent support and service.
The ideal candidate for this role will have:
- A high school diploma, general education degree, or equivalent.
- Strong verbal and written communication skills.
- A positive, empathetic, and professional demeanor.
- Proficiency in MS Office and comfortable using computers.
- At least 1+ years of customer service experience.
- Experience with order entry processes.
- Effective typing skills to handle inquiries swiftly and accurately.
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