Patient Services Representative/Front Desk Receptionist

Job Summary:

The Patient Services Representative serves as the first point of contact for patients, visitors, and healthcare providers, delivering exceptional customer service while supporting daily front-office operations. Responsibilities include scheduling appointments, patient registration, check-in/check-out, insurance verification, wellness billing, answering multi-line phones, maintaining accurate patient records, and providing administrative support. The role collaborates with clinical and administrative teams to ensure efficient patient flow, accurate documentation, and compliance with HIPAA and organizational policies while creating a positive patient experience

Job Duties:
• Primary point of contact for patient relations in person and by phone
• Greet patients and assist in resolving patient concerns and escalating as appropriate
• Check patients in/out and collect co-payments, give receipts, and reconcile payments
• Verify patient demographics and insurance information in CS-Link/Epic
• Schedule appointments and complete patient registration
• Process and track referrals and authorizations for various insurance types
• Handle patient/provider correspondence
• Explains polices, procedures, or services to patients
• Sanitize workspace using provided supplies and following department guidelines

Required Qualifications:
• HSD/GED
• Experience with medical insurance, referral processes, and benefit plans
• 1 year of recent experience working in an outpatient clinic or medical office setting
• Ability to read, understand, and respond to detailed oral and written instructions

Preferred Qualifications:
• 2+ years’ recent experience working as a Patient Service Representative
• Experience with CS-Link/Epic
• Understanding of medical terminology