Client Retention Specialist

Now hiring a Client Retention & Reactivation Specialist in Round Rock, Texas!

Pay: $20.00–$25.00/hr DOE

Schedule: Monday–Friday | Full-Time | Temporary Project with Potential for Temp-to-Hire

Join a Growing Team!

LK Jordan & Associates is currently seeking a Client Retention & Reactivation Specialist for one of our valued clients in Round Rock, TX.

This position is perfect for someone who enjoys building relationships, communicating with customers, and helping businesses reconnect with previous clients. If you're outgoing, organized, and comfortable making outbound calls, we'd love to speak with you!

Responsibilities

-Contact inactive, former, and existing customers by phone and email

-Reintroduce customers to the company's products and services

-Learn why customers have not recently utilized services and accurately document feedback

-Encourage customers to restart services or schedule future business

-Build positive customer relationships while identifying new opportunities

-Maintain detailed customer records, notes, and follow-up activities within the CRM system

-Provide customers with information regarding services, ordering processes, turnaround times, and company contacts

-Escalate pricing questions, technical concerns, and customer issues to the appropriate department

-Follow approved call guides and email templates while creating personalized customer interactions

-Prepare reports summarizing outreach efforts, customer feedback, and reactivation opportunities

Qualifications

-Previous experience in Customer Service, Inside Sales, Business Development, Account Management, Sales Support, or Administrative Support

-Excellent verbal and written communication skills

-Comfortable making outbound phone calls and sending professional follow-up emails

-Strong listening skills with the ability to identify customer needs

-Highly organized with excellent attention to detail

-Proficient in Microsoft Outlook, Excel, Teams, and CRM software

-Positive attitude with a professional and customer-focused approach

Preferred Qualifications

-Experience with customer retention, customer success, or client reactivation

-Lead generation or outbound account follow-up experience

-Experience working with business-to-business (B2B) customers

-Familiarity with CRM or ERP software such as Salesforce or Acumatica

-Experience in a service-based or compliance-driven industry is a plus, but not required

What You'll Bring

We're looking for someone who is:

-Friendly, professional, and confident on the phone

-Self-motivated and dependable

-Organized with strong time management skills

-Comfortable building relationships and creating positive customer experiences

-Able to work independently while collaborating with internal teams

Why Work Through LK Jordan & Associates?

-Weekly Pay

-Competitive Pay

-Opportunity for Temp-to-Hire

-Supportive recruiting team

-Career growth potential

-Work with a respected and growing company

Ready to put your communication skills to work? 

#LKJATX

We'd love to hear from you.