Customer Service Representative - State Farm Agent Team Member
•Today
| Verified Pay check_circle | Provided by the employer$48000 - $55000 per year |
|---|---|
| Hours | Full-time |
| Location | Jacksonville, Florida |
About this job
Job Description
Job Description
Position Overview
This position is in-office and requires working onsite at the agency location.
Monday-Friday 8:30am-5:15pm
Position Overview
This position is in-office and requires working onsite at the agency location.
Monday-Friday 8:30am-5:15pm
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Experience in sales preferred.
- Make outbound calls to customers who have requested insurance quotes, building relationships, identifying needs, and recommending appropriate coverage options.
Requirements
- Bi-lingual (Spanish) Preferred
- Excellent communication skills - written, verbal and listening
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Ability to work in a team environment
- Ability to effectively relate to a customer
- Property and Casualty license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. {% if job.is_aspirant %}By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity.{% endif %} State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1272910442 Posted: 2026-07-21 Job Title: Customer Service Representative