Senior Client Service Manager - Commercial Lines - Now Hiring

At Gallagher, we’re looking for an experienced Senior Client Service Manager to join our Commercial team. In this Senior level role, you’ll oversee a significant book of business, collaborate with clients and colleagues, and deliver tailored insurance solutions. You’ll play a key role in building strong relationships, mentoring team members, and driving business growth. This is your opportunity to lead with impact and shape the future of client service at Gallagher. 

You’ll take on a leadership role in managing a high-value book of business while mentoring your team and ensuring exceptional service delivery. From guiding renewals to identifying growth opportunities, you’ll help clients navigate their risks and achieve their goals. 

Here’s what you’ll do: 

• Manage and service a book of business valued at $1MM+ in revenue, ensuring client satisfaction and retention. 
• Collaborate with designated Producers to make proactive strategic and tailored recommendations while overseeing the renewal process. 
• Secure existing business and drive the sale of additional services and lines of coverage. 
• Build and maintain strong relationships with client and carrier partners, ensuring trust and long-term partnerships. 
• Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies.  
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.  
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.  
• Oversee the accuracy and management of client and policy data using Gallagher’s systems.  
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.  
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.  

Required: Bachelor's degree with 5+ years client service and/or claims management experience –OR– High School degree/GED with 10+ years client service and/or claims management experience. Must hold appropriate licensing as required and be able to travel up to 25% of the time. Proficiency necessary in Microsoft office applications and in using technology as a tool to maximize productivity and quality. Previous experience in managing client relationships essential. Must possess strong written and verbal communication skills.

Preferred: Insurance knowledge. P&C experience preferred, as well as solid financial acumen

Behaviors: Must be able to build collaborative and mutually meaningful relationships with internal and external clients, able to facilitate and/or lead group meetings with internal and external clients, and effectively manage/balance multiple and sometimes competing priorities. Needs to be comfortable analyzing and using data to make decisions, working in a self-directed manner, and to act as a role model for high performance and Gallagher's shared values.

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At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, .

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)