Customer Service Representative

We are looking for a Customer Service Representative to join a collaborative team in Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys balancing customer support, administrative coordination, and warehouse-related order activities in a small, relaxed workplace. The right candidate will be comfortable shifting between priorities, maintaining accuracy in daily tasks, and learning new systems such as QuickBooks, Salesforce, and Google Drive.

Responsibilities:

• Respond to inbound customer inquiries via phone and email, providing accurate and timely assistance.
• Prepare pricing quotes and accurately manage billing information.
• Coordinate the picking and shipping of products from the warehouse, ensuring all items meet quality standards.
• Maintain and update records using tools such as QuickBooks, Salesforce, and Google Drive.
• Schedule appointments and manage calendars to support team efficiency.
• Collaborate with other departments to resolve customer issues and improve processes.
• Handle multiple tasks simultaneously while maintaining attention to detail and prioritizing effectively.
• Foster a positive and respectful relationship with customers and team members alike

• Previous experience in customer service, order entry, data entry, or general operations support.
• Strong ability to multitask effectively without losing accuracy or momentum.
• High level of attention to detail and comfort handling a variety of responsibilities during the workday.
• Ability to learn and use business software such as QuickBooks, Salesforce, and Google Drive.
• Experience with email communication and clear, well-structured written correspondence.
• Willingness to assist with warehouse-related tasks, including picking and shipping items weighing up to 16 lbs.
• Comfortable working in a small team environment with a flexible, hands-on approach to daily work.