Customer Service Representative
| Verified Pay check_circle | Provided by the employer$20 - $21 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Tampa, Florida |
Compare Pay
Verified Pay check_circleProvided by the employer$10.58
$12.63
$20.50
About this job
Job Description
Job title: Customer Service Representative
Location:4951 SAVARESE CIR, Tampa, FL, USA, 33634
Duration:12 Months(possbility for extension)
Payrate: $21/hr on w2
Punctuality (16 hours within first 90 days allotted) RECOMMENDED TO NOT HAVE TIME OFF DURING TRAINING PERIOD.
MUST be able to work in a virtual setting on site during training. PLEASE DO NOT BRING PERSONAL ITEMS SUCH AS BLANKETS.
Department- 401k Retirement and Benefits
Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions.
SHIFTS are listed in EST-
Monday- Friday 10am-6:30pm EST
Monday- Friday 11am- 7:30pm EST
Monday- Friday 12pm-8:00pm EST
Monday-Friday 12:30pm-9:00pm EST
REQUIRED skills-
REQUIREMENT of 2 or more years of customer service experience and below skills.
Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a REQUIREMENT
Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
Positive attitude that embracing coaching as an opportunity to improvement in current role
Ability to handle confidential matters and sensitive information in a responsible manner.
Ambitious and self-motivating
Talking points to have with candidates before submitting to req on expectations
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
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