Customer Service Manager

We are looking for an experienced Customer Service Manager to lead service operations and support a high-quality customer experience in Louisville, Kentucky. This contract to hire position is ideal for someone who excels at team coordination and customer account support. The right candidate will bring strong organization, sound judgment, and the ability to keep service activities running smoothly while maintaining excellent communication with customers and internal teams. The Customer Service Manager role is onsite Monday - Friday, 8am-5pm.

Responsibilities of Customer Service Manager:

• Lead daily customer service activities to ensure timely, attentive, and solution-focused support across all customer interactions.

• Oversee customer accounts by addressing service needs, resolving concerns, and maintaining strong ongoing relationships.

• Coordinate work assignments and service requests using computer-aided dispatch tools to improve response times and operational efficiency.

• Manage job scheduling activities, balancing priorities and available resources to keep appointments and service commitments on track.

• Support performance by guiding staff, monitoring service quality, and encouraging consistent customer care standards.

• Handle escalated issues with a calm, practical approach, working across teams to reach effective resolutions.

• Track service metrics and operational trends to identify opportunities for process improvement and stronger customer outcomes.

• Collaborate with internal departments to ensure accurate communication, smooth service delivery, and dependable follow-through on customer needs.