Medical Administrator

Medical Services Coordinator (Temporary Assignment – Focus: Prior Authorizations)

Job Title: Medical Services Coordinator – Prior Authorizations

Location: Edmond, OK

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Assignment Type: Temporary (Approximately 30 days)

Pay Rate: $21/hour

Position Summary

The Medical Services Coordinator serves as a key support resource for psychiatric clinicians and patients, with a primary focus on managing prior authorizations for medications, treatments, and services. This role ensures timely insurance approvals by coordinating between clinicians, insurance carriers, pharmacies, and patients to help prevent delays in care.

This position is best suited for someone with prior healthcare administrative experience, particularly in prior authorizations or insurance coordination, who can work efficiently in a fast-paced, detail-driven environment.

Primary Responsibilities (Prior Authorization Focus)

• Initiate, submit, and track prior authorization requests for medications, psychiatric services, and related treatments
• Communicate directly with insurance companies to obtain approvals, resolve denials, and follow up on pending requests
• Ensure all required clinical documentation is complete, accurate, and submitted within required timeframes
• Collaborate with psychiatric clinicians to obtain supporting medical necessity documentation
• Monitor authorization status and proactively address delays to prevent interruptions in patient care
• Maintain accurate documentation of all authorization activity within the Electronic Medical Record (EMR) system
• Track approvals, expirations, and reauthorization requirements
• Assist with appeals processes for denied prior authorizations

Additional Support Duties

• Provide administrative support to clinicians, including faxing, scanning, and documentation assistance
• Coordinate with pharmacies regarding medication access issues
• Answer incoming medical services calls and route appropriately
• Assist patients with basic support needs such as portal access, telehealth troubleshooting, and appointment inquiries
• Verify and update insurance and pharmacy information within patient records
• Scan and upload external documents into the EMR system