Member Services Representative

We are looking for a Member Services Representative to join a member-centered financial institution. This contract-to-permanent opportunity is ideal for someone who enjoys creating positive member experiences, handling day-to-day financial transactions, and identifying solutions that support individual financial goals. The role blends front-line service, relationship building, and operational support in a collaborative branch environment.

Responsibilities:
• Deliver attentive service to members in person and through phone or other communication channels, creating a welcoming and detail-focused experience.
• Accurately complete routine financial activities such as deposits, withdrawals, transfers, and loan payment processing while maintaining compliance standards.
• Learn about member needs and suggest relevant financial products or services that align with their goals and circumstances.
• Contribute to branch growth by building rapport, encouraging new memberships, and supporting deposit-related opportunities through proactive outreach.
• Assist with daily branch functions, including opening and closing tasks and general operational support as needed.
• Reduce risk by following established procedures, reviewing transactions carefully, and helping identify potential fraud concerns.
• Work closely with branch colleagues to support service goals and ensure members receive consistent, efficient assistance.
• Maintain up-to-date knowledge of available financial offerings, service processes, and industry developments to better support members.