Banquet Captain

A Banquet Captain is a senior-level hospitality professional who leads front-of-house service teams during catered events, such as weddings, galas, and corporate meetings. They act as the primary on-site liaison between clients, event planners, and kitchen staff to ensure seamless execution and guest satisfaction.

• Pre-Event Preparation: Review Banquet Event Orders (BEOs) to understand menu details, layout requirements, and guest expectations.
• Team Leadership: Conduct pre-shift meetings (or "line-ups") to assign stations, train staff on service etiquette, and go over special dietary requirements.
• Floor Management: Coordinate with the culinary team (e.g., the sous chef or executive chef) to ensure food is prepared, plated, and served on time.
• Client Relations: Welcome hosts, address real-time requests or complaints, and ensure an overall high-end guest experience.
• Closing & Breakdown: Oversee the clearing of tables, assign end-of-shift cleaning duties, secure inventory, and prepare the venue for the next event.

• Experience: Typically requires 1 to 3+ years of experience in high-end customer service, catering, or the wedding and events industry.
• Leadership & Communication: Strong capability to direct, motivate, and manage multi-staff teams.
• Physical Stamina: Ability to stand and walk for 10+ hours and lift/move heavy banquet equipment (up to 50 lbs).
• Certifications: Often requires a valid food handler's card and/or an alcohol certification (e.g., TIPS or ServSafe), depending on local state guidelines in Pennsylvania.

Our lakeside hotel is located in Charlotte, NC, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails. Since 1987, Hilton Charlotte University Place has continued to welcome guests from all over the world for meetings, conventions, social gatherings, weddings, and more!