Member Care Associate

Job Title: Member Care Associate

Industry: Healthcare / Nonprofit Association

Location: Remote, local to DC, Maryland, Virginia market

Assignment Type: Contract (Through October)

Pay: $20.00–$24.00 per hour

Work Schedule: Monday–Friday | 9:00 AM–5:00 PM | 37.5 hours per week (33.5 hours during the summer)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About the Company:

Our client is a mission-driven professional association that supports thousands of healthcare professionals through education, resources, and member services. They are seeking a Member Care Associate to help deliver exceptional support to members during a temporary coverage assignment.

Job Description:

The Member Care Associate will provide high-quality customer service by assisting members with questions related to accounts, memberships, and general inquiries. This role requires someone who enjoys helping others, can effectively manage a high volume of requests, and is comfortable using multiple systems while maintaining accuracy and professionalism.

Key Responsibilities:

• Respond to member inquiries through phone, email, and live chat in a timely and professional manner.
• Assist members with account maintenance, membership questions, payments, and general service requests.
• Update and maintain accurate member records within CRM and database systems.
• Process administrative tasks, including returned mail, documentation updates, and data entry.
• Prioritize multiple requests while meeting established service goals and response times.
• Partner with internal departments to resolve member issues and ensure a seamless customer experience.
• Handle confidential member information with discretion and accuracy.
• Support special projects and additional administrative duties as assigned.

Qualifications:

• 1–3 years of customer service, membership support, administrative, or call center experience.
• Previous experience in a healthcare, nonprofit, association, or professional services environment is preferred.
• Experience using CRM or membership management systems such as Salesforce, Personify, Fonteva, or similar platforms is a plus.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
• Customer-focused, adaptable, and collaborative with a positive attitude.
• Bachelor's degree preferred but not required.

Additional Details:

• Fully remote position.
• Immediate start with an assignment expected to continue through October.
• Standard weekday schedule with no anticipated overtime.
• Background check required before employment.
• Candidates who are available to interview on short notice are encouraged to apply.

Perks:

• 100% remote work opportunity.
• Monday–Friday schedule with excellent work-life balance.
• Collaborative and supportive team environment.
• Opportunity to gain experience with leading CRM and membership management platforms.
• Build valuable experience supporting a mission-driven organization while enhancing customer service and administrative skills.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.