Client Relations Analyst (Customer Support)

Job Title: Client Relations Analyst

Industry: Renewable Energy / Clean Energy

Location (City, State): Washington, DC (Hybrid) | Remote candidates will also be considered

Assignment Type: Contract (3+ months, with potential extension based on business needs)

Pay: $19.00 - $21.00/hour (depending on experience)

Work Schedule: Monday – Friday, 8:30 AM – 5:30 PM

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a growing organization in the renewable energy industry that supports residential and commercial customers through environmental credit and sustainability programs. Our client is seeking a Client Relations Analyst to join their team and assist with customer onboarding, account administration, and customer support activities.

Job Description:

The Client Relations Analyst will serve as a key point of contact for customers participating in renewable energy programs. This role blends administrative responsibilities with customer service, focusing heavily on email-based communication, account setup, documentation tracking, and issue resolution. The ideal candidate is detail-oriented, organized, tech-savvy, and eager to learn in a collaborative team environment.

Key Responsibilities:

• Provide timely and professional customer support primarily through email correspondence
• Assist customers through the onboarding and registration process
• Review, collect, and track required documentation to ensure account completion
• Respond to customer questions and resolve issues in a courteous and efficient manner
• Maintain accurate customer records within CRM and ticketing systems
• Monitor service requests and ensure timely follow-up on outstanding items
• Coordinate with internal departments to address customer needs and support operational workflows
• Track account activity and provide status updates as needed
• Support process improvements and additional administrative projects as assigned
• Maintain a high standard of customer satisfaction and service quality

Qualifications:

• 0–1 year of customer service, administrative support, or related experience
• Strong written communication skills with experience handling high-volume email correspondence preferred
• Comfortable managing multiple priorities in a fast-paced environment
• Experience using CRM platforms such as Salesforce, HubSpot, or similar systems preferred
• Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word
• Strong attention to detail and organizational skills
• Positive attitude with a willingness to learn and take on new responsibilities
• Resourceful problem-solver with strong interpersonal skills
• Comfortable utilizing technology and AI-based tools to improve efficiency and communication
• Prior experience in renewable energy or sustainability-related industries is a plus but not required
• No degree requirement

Additional Details:

• Contract opportunity supporting continued business growth and seasonal demand
• Team size: 6
• Company size: Approximately 100 employees
• Hybrid schedule available for local candidates (2–3 days onsite)
• Fully remote candidates will be considered
• Interview Process: One virtual panel interview
• Target start date: July 1st (or as soon as possible following offer acceptance)
• Overtime may be available with supervisor approval
• Please include:
  • Hybrid or remote work preference
  • Any completed professional references
  • Experience with customer support and email correspondence
• Candidates with strong communication skills, a positive attitude, and eagerness to learn are highly encouraged to apply

Perks:

• Opportunity to gain experience in the growing renewable energy industry
• Collaborative and supportive team environment
• Exposure to customer operations, account management, and sustainability programs
• Potential for contract extension based on business needs
• Flexible work arrangement for qualified remote candidates

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.