Material Coordinator - Customer Service

Coordinates the wide array of material management duties necessary to expedite supply transactions and satisfy NASA customer requirements.  Assists in resolving customer inquiries and maintaining accountability of stocked and purchased materials in support of customers.

Duties and Responsibilities  

* Processes customer orders from the MOSI system and enters orders into the Advanced Materials Management System (AMMS)
* Processes Project Purchase Requisition from MOSI, enters requisitions into AMMS, and coordinates with the Project Material Coordinators
* Responds to customer inquiries on order status
* Serves as the main focal point of contact for customer relations, and acts as liaison between the customer and other company personnel
* Responds to customer/Resource Analyst request for reports from AMMS
* Monitors MOSI system to ensure timely processing and provides MOSI reports as required
* Serves as the primary contact for AMMS Customer Service Desk
* Serves as a back-up Material Coordinator for all commodity teams as needed
* Coordinates and expedites flow of material between central receiving, commodity managers, buyers, transportation personnel, and customers
* Identifies and locates received and overdue material required to meet the customer’s needs and coordinates the processing of that material as required
* Performs technical research on material, supplies and services and catalogs stock numbers in the Advanced Materials Management System (AMMS) as needed
* Performs follow-up action with customers to ensure accuracy and completion of work
* Provides order status information to customers when requested
* Works with Acquisition Specialists to expedite requisitions and delinquent purchase order deliveries
* Coordinates the resolution of discrepancies between the Acquisition Specialists and customer as needed
* Processes all necessary transactions in AMMS as required in the performance of the job
* Works within the general framework of established work instructions, procedures, and policies
* Assists Procurement Supervisor and Supply Branch Manager as necessary
* Performs other duties as assigned

Qualifications

Required Skills and Qualifications

* Must have a minimum of three years’ experience working in the Project or Inventory Management and Supply Operation arena, preferably with or in support of government projects or programs; college credits may be substituted for experience
* Ability to be trained and certified in electrostatic discharge procedures
* Must be detail-oriented, highly motivated, can multi-task and work independently, and be able to work in a teamwork environment  
* Demonstrate proficiency in the use of standard office equipment, including multifunction devices and personal computers
* Proficient in Microsoft Office applications, including Word, Excel, and SharePoint with the ability to efficiently produce and manage documents and data

Physical Demands and Working Conditions

* The work of this position is performed in an environmentally controlled office environment
* Must be able to view computer monitor for extended periods of time
* Reasonable accommodation can be made to enable people with disabilities to perform their duties and responsibilities
 

Terms of Employment & Eligibility Requirements

* Must be a U.S. Citizen
* Must possess a high school diploma or equivalent
* Must possess a valid driver's license, without special restrictions
* Must be able to successfully complete a background screening
* Must possess or be able to obtain a public trust clearance prior to employment and maintain public trust clearance for the duration of employment

The list above is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in this position. TRAX reserves the right to make changes to the job description whenever necessary.

Other Job Information

Equal Employment Opportunity Statement

TRAX is committed to an inclusive and diverse workplace that values and supports contributions of all individuals. TRAX is an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, familial status, pregnancy, ancestry, national origin, handicap, gender identity or expression, protected genetic information, disability status, protected veteran status, or any other characteristic protected by law.

Rate of Pay/Benefits

 $28.92-$35.00/hr

Benefits Information

Our company offers a generous benefits package including 2 weeks’ vacation, 56 hours of sick leave, and 11 paid holidays. This position is eligible for health, vision, and dental care with options for employee only, employee plus one, employee and children, and family coverage. As well as company provided Short-Term Disability, AD&D, Life Insurance, and an Employee Assistance Program. Other optional benefits include retirement plans through a 401(k) and Roth IRA, Dependent Care FSA, Healthcare FSA, HSA Accounts (only for applicable high deductible plans), Long-Term Disability, Critical Illness Insurance, Hospital Insurance, Accident Insurance, Identity Theft Insurance, and Legal Insurance.