Service Administrator - Sprinkler Inspection Repair

Oliver Fire Protection and Security is a successful, diversified, family-owned business serving the fire protection community since 1957. Oliver Fire Protection & Security has a well distinguished history of fire protection within the Philadelphia region. Our core values respect our employees’ worth and contributions, emphasize teamwork and offer opportunities for personal and professional growth. Our sprinkler service division is currently seeking a service administrator. 

Primary Objectives of Position:

• Analyze and process information related to inspection, repair, and service workflows.
• Create service invoices and purchase order requests accurately and efficiently.
• Manage monthly invoicing for inspection repairs.
• Assist in developing detailed breakdowns of labor, materials, and subcontractor costs on service invoices.
• Support the Accounts Receivable team with overdue collections by providing invoice revisions and requested documentation.
• Submit invoices to customers directly or via invoicing portals as required.
• Revise invoices upon Service Manager approval; ensure weekly revision chart is completed
• Export invoices from ServiceTrade and import into Spectrum to maintain accurate Accounts Receivable reporting.
• Deliver outstanding customer service to a large and diverse client base.
• Perform general clerical and administrative duties.
• Participate in cross-training across other administrative functions within the Service Department.

Education and Qualifications:

High School Diploma or equivalent required: Associates’ or Bachelors’ degree preferred

• 2 years of experience in administration 
• 2 years of customer service experience 
• Proficient skill with MS Office software
• Excellent phone skills
• Excellent verbal communication skills 

Oliver Fire Protection offers a competitive compensation package including Salary, Comprehensive Benefits Package including Medical, Dental, Life, LTD, Profit sharing program.