Customer Support Representative

TES Staffing is partnering with an established and growing Rochester-area company to hire a Customer Operations Specialist for their team in Honeoye Falls, NY.

If you've spent your career behind a computer managing customer orders, processing returns, coordinating shipments, solving product-related issues, and keeping customers informed, we want to talk with you.

This is NOT a retail cashier position.

We're looking for someone who understands the flow of products, orders, inventory, shipping, and customer communication. Maybe you've worked in distribution, manufacturing, wholesale, healthcare products, education products, logistics, supply chain, inside sales support, order management, or customer operations. If you've successfully managed customer orders from start to finish, you'll likely be a strong fit.

Even better? If you're someone who loves science, education, STEM, or simply enjoys learning about how things work, you'll feel right at home here.

Why People Love Working Here

This organization has built an incredible reputation for both its products and its people. TES Staffing has made several successful placements with this team over the years, and employees consistently talk about:

• A collaborative, supportive team environment
• Leaders who genuinely care about their employees
• Meaningful work that supports science and education
• Strong work-life integration and flexibility
• Opportunities to learn, grow, and contribute ideas
• A culture built around curiosity, innovation, and continuous improvement

Location

This position is based on-site in Honeoye Falls, NY, an easy commute that's only about 20 minutes from Downtown Rochester.

What You'll Be Doing

• Process and manage customer orders from receipt through resolution
• Handle customer questions regarding products, shipments, returns, and order status
• Investigate order issues and coordinate solutions with internal teams
• Communicate professionally with customers by phone and email
• Track and document customer interactions and resolutions
• Help improve workflows, processes, and customer experience initiatives
• Work closely with operations, purchasing, warehouse, and product teams

What We're Looking For

• 2+ years of experience in order processing, customer operations, customer support, sales support, account coordination, or a similar role
• Experience supporting customers who purchase physical products
• Strong computer skills and comfort working in multiple systems
• Excellent written and verbal communication
• Highly organized with strong attention to detail
• Ability to juggle multiple priorities and follow through on commitments
• Experience handling returns, order changes, shipping issues, or fulfillment questions

Bonus Points For

• Experience with ecommerce platforms, ERP systems, CRM systems, or ticketing systems
• Experience supporting technical, educational, scientific, industrial, medical, or laboratory products
• A personal interest in science, STEM, education, makerspaces, engineering, or technology

Compensation & Benefits

• $20-$25/hour to start. Enjoy annual raises
• Health Insurance
• Dental Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Parental Leave
• Additional paid holidays and employee-focused perks

If you're someone who enjoys solving problems, helping customers, keeping orders moving, and being part of a collaborative team, we'd love to hear from you.

Apply today through TES Staffing.