Member Services Coordinator/Administrative Assistant

We are looking for a Member Services Coordinator/Administrative assistant to support member-facing operations and deliver responsive, detail-oriented service from our Franklin, Massachusetts office. This position focuses on keeping records accurate, communicating program and group information clearly, and helping members navigate day-to-day requests. The ideal candidate brings strong administrative skills, a customer-first mindset, and the ability to manage data and documentation with care.

Responsibilities:

• Guide new members through the onboarding process, helping them get established quickly and accurately within the organization.

• Update and organize website materials, member-facing documents, and communications received from internal teams and outside partners.

• Maintain member records in company systems, ensuring information remains current, complete, and reliable.

• Support product database upkeep by reviewing model details and placing items in the correct status and category classifications.

• Respond to member inquiries and assist with service-related issues, including requests tied to backorder cancellations.

• Enter and compile promotional reporting data to support review of campaigns, trends, and operational performance.

• Help coordinate and participate in member meetings, events, and shows by preparing materials and supporting logistics.

• Provide administrative assistance across the team and handle general office tasks as business needs require.

*This role is 60% Administrative Assistant/40% Member Services Coordinator*

For immediate consideration please reach out to me ASAP. Eric Lebow 508-205-2127

• At least 2 years of experience in customer service, administrative support, or a related coordinator role.

• Proficiency in data entry and document management with strong attention to accuracy and detail.

• Ability to deliver attentive, solution-oriented customer service in a fast-paced environment.

• Experience supporting recordkeeping, reporting, or database maintenance activities.

• Familiarity with tools such as Epicor, Zendesk, or similar business systems is preferred.

• Strong organizational and communication skills, with the ability to manage multiple priorities effectively.

• Comfortable assisting with meetings, event preparation, and cross-functional team support.

For immediate consideration please reach out to me ASAP. Eric Lebow 508-205-2127