Administrative Assistant

We are looking for a detail-oriented and adaptable Administrative Assistant to support daily operations for a non-profit organization in Lansing, Michigan. This contract to permanent role is best suited for someone who can juggle multiple priorities, support several teams simultaneously, and remain calm when working with challenging situations and clients. The ideal candidate brings strong communication skills, discretion with sensitive information, and the ability to stay organized and productive in a fast-paced environment.

Responsibilities:

• Manage high-volume inbound calls; deescalate upset or difficult clients.

• Provide administrative support to multiple teams simultaneously.

• Prepare, format, and distribute correspondence, reports, forms, and other business documents with a high level of accuracy and care.

• Enter, update, and maintain data in office systems and databases while ensuring records remain organized and current.

• Organize files, records, and office materials to improve accessibility and support efficient day-to-day operations.

• Communicate clearly and respectfully with clients, staff, and community members from a wide range of backgrounds, including individuals with disabilities or limited English proficiency.

• Handle confidential information responsibly and follow established procedures to protect sensitive client and organizational data.

• Independently prioritize competing assignments, respond appropriately to urgent situations, and help keep office workflows running smoothly.