Customer Service Representative

We are looking for a Customer Service Representative to join a long-term contract opportunity in Tacoma, Washington. This position supports customers in a showroom-style sales environment by providing product guidance, processing purchases, and helping ensure orders are handled accurately from inquiry through fulfillment. The role is well suited for someone early in their career, including someone in an entry-level stage, who is eager to learn, deliver excellent service, and grow through hands-on training.

Responsibilities:

• Welcome customers in person, answer questions about available products, and help guide buying decisions based on individual needs.

• Complete customer purchases by handling cash and card payments, entering sales into company systems, and maintaining accurate sales records.

• Work closely with purchasing and warehouse teams to confirm stock availability and arrange special orders when needed.

• Keep the showroom presentable by replenishing shelves, organizing displays, and making sure merchandise is clearly labeled and easy to find.

• Adjust pricing labels and signage as product information changes, while routinely checking the area for cleanliness and inventory accuracy.

• Support order fulfillment during high-volume periods by gathering items, preparing packages, and verifying each order before release.

• Coordinate with warehouse personnel and external sales partners to help ensure customer orders are completed and delivered on time.

• Provide dependable customer support by phone and in person while maintaining organized documentation and clear communication across teams.

• High school diploma or equivalent is required.
• Previous experience in retail sales, counter service, showroom support, or a similar customer-facing setting is preferred.
• Interest in or familiarity with automotive, construction, industrial supply, welding, or related product environments is beneficial.
• Strong verbal communication skills with the ability to assist customers professionally and confidently.
• Comfortable using computers, point-of-sale systems, and basic administrative tools for order and sales processing.
• Solid organizational skills and close attention to detail, including accurate paperwork and clear written documentation.
• Ability to lift up to 50 pounds and remain standing or moving throughout the workday.
• Willingness to learn through training and succeed in a fast-paced, service-oriented contract role.