Case Manager

IBHS Case Manager (Pennsylvania) - Ownership, Impact, and Growth

Make an impact on children and families while building a career. As an IBHS (Intensive Behavioral Health Services) Case Manager, you'll be the operational intersection for care: matching clinicians to client needs, resolving barriers fast, and promoting smooth, effective services. You'll have autonomy to solve problems day to day and a clear path to grow into leadership or clinical-operations roles.

What You'll Contribute

• Care coordination with autonomy: Lead service planning, match clinicians to clients, and proactively resolve coverage or authorization issues before they become barriers.
• Family partnership: Serve as a primary point of contact-explain services, secure ROIs, keep families informed, and turn feedback into action.
• Cross-team execution: Collaborate with BHTs, BCs, MTs, and clinical leadership to align schedules, communicate changes, and keep cases moving.
• Results and compliance: Maintain clean, audit-ready records; track authorizations/productivity; anticipate renewals; support reviews and audits.

How You'll Succeed Here

• Bias for action: You spot issues early, make informed decisions, and follow through without being micromanaged.
• Systems thinking: You create simple processes and checklists that prevent repeat problems.
• Clear communication: You set expectations, close loops quickly, and keep families and clinicians in sync.
• Data-aware: You monitor key metrics (productivity, utilization, auth timelines) and use them to guide decisions.

Growth and Development

• Skill-building: Training in IBHS workflows, payer/authorization navigation, and family engagement.
• Career paths: Our growth comes from within!
• Education support: 10%+ tuition reduction at partner institutions (Capella University, Chicago School of Psychology, Purdue Global).

Compensation & Benefits

• Pay: $20.00/hour
• Schedule: Monday–Friday, 8:30 AM–4:30 PM (40 hours/week)
• Health & wellness: Medical, dental, vision
• Financial: 401(k), HSA, FSA
• Time off: PTO, paid holidays
• Tools: Modern scheduling and case management systems; templates and dashboards to track authorizations and productivity

What You Bring

• Education: High school diploma or GED required; bachelor's in a related field preferred
• Experience: 3+ years of customer service; human services or healthcare admin strongly preferred
• Population exposure: Experience supporting individuals with disabilities, mental health needs, or challenging behaviors is a plus
• Skills: Strong independent problem solving, time management, organization, and written/verbal communication
• Requirements: Valid driver's license; comfort working within regulatory and company guidelines

Apply Ready to lead with ownership and grow with us? Submit your resume!

Staff must have appropriate background checks, transcripts of their degree, and clearances to work in direct contact with children and adolescents (ACT 33, 34 and FBI clearances) and be able to participate in Medicaid and Medicare programs. Must also complete the NSOR (National Sex Offender Registry) Verification, as well as an active Mandated Reporting Certificate (Act 31).