Financial Crimes (Fraud) Investigator

Join our Risk Management Team at IHMVCU!

At IHMVCU we are committed to delivering personalized, community-centered financial solutions that help our members achieve their goals. We believe in the power of relationships and the importance of making a meaningful impact on the communities we serve. Our Risk Management leadership is recruiting for a Financial Crimes Investigator to join the team at our beautiful headquarters located on River Drive in Moline, IL. This can be a hybrid role after successful onboarding, with three days per week in office.

Role Summary

The Financial Crimes Investigator oversees, monitors, and investigates fraud activity to help protect our members and the credit union. This role conducts member-related fraud investigations, identifies trends, works closely with fraud vendors and law enforcement, and recommends strategies and controls to prevent future fraud losses while supporting a positive member experience. The Financial Crimes Investigator will also help maintain fraud dashboards, investigate confirmed fraud involving new accounts and loans, handle fraud affidavits and hold harmless requests, support physical security needs, complete plastic card fraud reporting, and stay current on emerging fraud trends in the financial services industry.

Key Responsibilities

• Assist with department support queues including calls, chats and tickets
• Serve as primary contact with fraud vendors
• Conduct thorough research to identify fraudulent activity
• Contact members to help resolve fraud issues
• Report potential criminal activity to appropriate law enforcement agencies
• Analyze fraud trends and monitoring reports
• Recommend proactive fraud strategies and system changes to minimize losses

The successful candidate should have the following skills and qualifications:

• High school diploma or equivalent; college degree preferred.
• Minimum 4 years of related experience in fraud investigations, either in a financial/banking environment or law enforcement.
• Strong research, investigative, analytical, and problem-solving skills.
• Excellent oral and written communication skills, including the ability to interact professionally in sensitive, complex, stressful, or confrontational situations.
• Ability to develop strong working relationships with team members, vendors, outside financial institutions, and law enforcement partners.
• Knowledge of fraud trends, fraud monitoring tools, financial services practices, and related controls preferred.

Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits www.ihmvcu.org/careers. Final compensation will be determined by various factors such as experience, specific skills and internal pay equity.

Move Up your career at IHMVCU with this great opportunity!

Physical requirements include:

• Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
• Lifting Demands: Up to 10 lbs.
• Visual Demands: Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.