Room Attendant

• As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in – or get that last bit of work done.

· You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests

· Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example

· Keep your supervisor updated on room service progress and alert them to any repairs needed

· Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed

· Be organized - keep on top of supplies and amenities and always try to minimize waste

· Reunite items with owners – and log any lost and found property

· Look smart – wear your uniform with pride

· Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

· Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping

· Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

· May regularly assist with deep cleaning projects

· May have turndown duties

· May assist with other duties as assigned

• Experience: Some previous work-related experience

• Active listening
• Service orientation