Service Coordinator

The Service Coordinator will manage day‑to‑day customer shipments by working within various customer portals. Each client—GM, Ford, Stellantis, Tesla, and others—has unique systems and requirements that the coordinator will learn. This role involves reviewing electronic orders and overnight updates, communicating changes internally, and supporting new product launches by managing quotes, lead times, and capacities within the portals.

This is not a high‑volume call role; it requires strong attention to detail, professional communication, and comfort learning new systems. The position includes every‑other‑weekend support, which can be completed from home after training.

• Manage daily shipments and order activity through customer portals.
• Review electronic orders and overnight changes; communicate updates internally as needed.
• Support new product launches by coordinating quotes, lead times, and capacity details.
• Serve as a liaison between internal teams and customers regarding order adjustments.
• Submit and manage disputes and logistics issues.
• Coordinate with project managers, shipping, and scheduling teams.

• Proficiency in Microsoft Office.
• Strong customer service and communication skills.
• Experience with MRP systems.
• construction or automotive manufacturing environments is a plus
• 2+ years of customer or client service experience.

• Experience with SAP or similar ERP systems.
• Knowledge of EDI (Electronic Data Interchange).
• Detail‑oriented with strong cross‑department communication skills.
• Enjoys learning new systems and processes.
• Relevant degree preferred.

• Schedule: Monday–Friday, 8 AM–5 PM.
• Every other weekend: quick morning check‑in via app for the Stellantis portal.
  • If no issues appear, the task is complete.
  • If a shortage is flagged, respond with the expected shipment date.
• Collaborative environment with opportunities to grow in the automotive sector.
• Additional learning resources available after six months.

This is a Contract to Hire position based out of Howell, MI.

The pay range for this position is $19.23 - $21.64/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Howell,MI.

This position is anticipated to close on Jul 10, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.