Assistant Office Manager - Troup Hwy - Tyler TX

• Manage Member Service Representatives (Teller)
• Deliver excellent member service by actively listening and addressing needs with a member-first mindset
• Follow all security procedures and maintain confidentiality of member and employee information
• Stay compliant with regulations (BSA, OFAC, etc.) and complete required training
• Represent the credit union through community involvement and events
• Exercise sound judgment while applying policies and procedures
• Oversee daily teller operations, including staff performance, scheduling, cash management, and reporting
• Coach, develop, and support teller staff while driving relationship-building and cross-selling
• Assist with branch operations, maintenance coordination, and daily workflows
• Support hiring, training, and development of office staff
• Partner with Office Manager on budgets, goals, and performance tracking
• Ensure proper opening/closing procedures and provide weekend coverage as needed
• Process loans and assist with member transactions

• One year to three years of similar or related experience required
• Supervisory experience is preferred
• Broad knowledge of general professional or specialized technical field such as finance, accounting, marketing or a related business field equivalent to two years of college or an Associate's Degree
• Strong organizational, communication, and leadership skills
• Ability to multitask, prioritize, and adapt in a fast-paced, growth-oriented environment.
• A collaborative mindset with a passion for coaching and developing others
• Interest in community involvement and relationship-building

• This position is 40-hours a week, Monday through Friday.
• Typical hours are 8:30 a.m. to 5:30 p.m. There may be some opening and closing shifts on a rotational basis required.
• Candidates should be able to accommodate varying schedules within these timeframes to meet business needs.

• Competitive starting hourly pay of $28.00+, based on previous experience
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing a language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% employer-matched 401(k) + additional 3% employer contribution.
• Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

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