Care Coordinator

Outbound Referral Specialist (Short-Term Contract)

We are seeking a detail-oriented and proactive Outbound Referral Specialist to join our team in Jacksonville, FL. In this role, you will play a crucial part in bridging the gap between patients, primary care providers, and specialists.

Your primary focus will be managing a high-volume queue to track outstanding patient referrals, ensuring continuous patient care, and obtaining vital clinical documentation.

Key Responsibilities

• Queue Management: Efficiently navigate and clear a backlogged queue of patient referrals.

• Patient Outreach: Contact patients to verify if they have completed their scheduled specialist appointments.

• Provider Communication: Contact specialist offices directly to request and obtain consult notes, lab results, and medical reports.

• Documentation & Reporting: * Update Electronic Medical Records (EMR) with accurate status notes.

  • Document instances where a patient refuses an appointment and route those notes back to the primary care provider.

• Compliance: Maintain strict adherence to HIPAA guidelines regarding patient privacy and health information.

Position Details & Schedule

• Role Type: 6-Week Contract (Temporary / Backlog Resolution)

• Hourly Rate: $23.00 - $25.00 / hour (depending on experience)

• Schedule: Monday - Friday | 8:00 AM - 5:00 PM (40 hours/week)

• Location: On-site (Jacksonville, FL 32205)

Requirements & Qualifications

Required:

• Prior experience in healthcare Referrals or hands-on Clinical Experience.

• Strong telephonic communication skills with comfort handling high-volume outbound calls to both patients and provider offices.

• Reliable, detail-oriented, and able to thrive in a metric-driven environment.

Preferred:

• Experience utilizing eClinicalWorks (eCW) or other Electronic Medical Record (EMR) systems.

• Ability to ramp up quickly following standard care coordinator training.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.