Warranty Project Engineer

Warranty Project Engine

Work Location: On-Site Role

Job Type: Direct Hire

Industry: Manufacturing

**Keys to Job: **Bachelor’s in Mechanical/Industrial Engineering + 3-7 years quality experience; ASQ CQE or equivalent; strong mechanical aptitude and GD&T knowledge; expertise in 8D, root cause analysis, FMEA, CAPA; warranty/field failure investigation skills; data analysis (Excel/Power BI); cross-functional leadership and project management abilities; customer-facing communication; willingness to travel up to 40%.

Job Description

We are seeking an experienced quality professional to take ownership of both proactive quality planning for new projects and reactive resolution of field performance issues. This dual-role position serves as a key cross-functional leader who bridges customer feedback, field data, and internal teams to drive continuous product improvement, reduce risks, and enhance overall reliability.

Key Responsibilities

• Oversee the full warranty claim lifecycle, including validation, root cause investigation, containment, corrective actions, and effectiveness verification.
• Analyze field failure trends and systemic issues to identify opportunities for product and process enhancements.
• Lead contract and project risk assessments by incorporating historical performance data and lessons learned.
• Develop and maintain quality plans, critical-to-quality characteristics, dashboards, and reporting tools for warranty and project risks.
• Facilitate structured problem-solving activities using methodologies such as 8D, A3, and root cause analysis tools.
• Serve as the technical point of contact for customers and field service teams, including occasional on-site support.
• Collaborate with Project Management, Engineering, Sales, Testing, and Manufacturing to embed improvements into new and existing product lines.
• Support failure analysis through teardowns, engineering drawing interpretation, and implementation of preventive measures.

Qualifications

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related field, plus 3–7 years of relevant experience, or an equivalent combination.
• ASQ Certified Quality Engineer (CQE) or equivalent certification preferred.
• Strong technical knowledge of mechanical systems, weldments, fabrication processes, and GD&T.
• Hands-on experience with failure analysis, root cause investigation, and tools including PFMEA, DFMEA, Control Plans, CAPA, and Inspection Plans.
• Proficiency in Microsoft Office 365, particularly advanced Excel; experience with data analysis tools such as Power BI or Minitab is a plus.
• Excellent cross-functional leadership, communication, and project coordination skills.
• Ability and willingness to travel up to 40% as needed.

Physical Demands & Work Environment

The role is primarily office-based, requiring regular sitting, computer use, and communication. Occasional walking, reaching, stooping, kneeling, or crouching is necessary. The employee must be able to lift up to 25 pounds frequently. Close vision is required. The typical work environment is quiet, but visits to production, prototype, or test areas may require PPE such as safety glasses and steel-toe shoes. Reasonable accommodations may be made for individuals with disabilities.