Care Coordinator

Benefits:

• 401(k)
• Opportunity for advancement
• Paid time off

JOB SUMMARY


The Care Coordinator is responsible for developing and managing the client care plan; creating extraordinary client experiences; and communicating with client, families, care partners and referral sources. Plays an integral role in interfacing with clients and families to ensure safe, appropriate, and meaningful care is provided. Serves as a mentor to caregivers and supports their care delivery. Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment. The core competencies for a Care Coordinator are Verbal Communication, Likeability, Customer Focus, Decision Making/Judgment, Organization, Passion, Listening, Resourcefulness, and Conflict Management.

ESSENTIAL FUNCTIONS


VERBAL COMMUNICATION
Conducts client and family consultations and draws out client and family needs, routines and preferences related to their care plan.
Responsible for training new caregivers and running monthly caregiver training.

CUSTOMER FOCUS
Identifies and reports opportunities to improve the client experience.
Supports on-call one day during the week (during the week).
Conducts client quality calls and provides follow-up as needed to family members, caregivers and others.

LISTENING
Actively listens to, and communicates with, new and existing clients, family members, care partners and referral sources to ensure the highest quality of service is being provided.
Acknowledges, manages and investigates client and/or family complaints.

DECISION MAKING/JUDGMENT
Maintains calm and offers sound guidance during emergencies.
Completes home safety checks.
Ensures a good client and caregiver match.

ORGANIZATION
Maintains complete, accurate and timely client records in WellSky (scheduling website).
Scheduling as needed, but not primary focus.

PASSION
Educates clients, families, referral sources and care partners on the importance and power of person-centered care.
Exhibits enthusiasm, charisma, excitement and a positive can do attitude toward creating an extraordinary client experience.

LIKEABILITY
Conducts client introductory and supplemental visits on an as-needed basis.
Mentors caregivers and positively communicates opportunities to improve the client experience.
Minimizes caregiver turnover through effective mentoring, relationship building and communication skills with assigned caregivers.

CONFLICT MANAGEMENT
Understands natural sources of conflict related to care within families, and then acts to prevent or soften the conflict.

RESOURCEFULNESS
Other general office and clerical functions.
Other duties assigned by Operations Department.

EDUCATION / SKILLS / ABILITIES / AVAILABILITY


High school graduate or equivalent with two years of caregiving experience or similar.
Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.
Have a valid drivers license and use of insured automobile.
Knowledge of common medical terminology.
Able to work independently, demonstrating sound judgment.
Read, write, speak and understand English as needed for the job.
Be available as required for on-call duty outside of normal office hours.

WORKING ENVIRONMENT


Primarily works out of the local office.
Friday Tuesday 10:00 am to 6:00 pm.