Home Care Coordinator

HOME CARE COORDINATOR

Schedule Coordinator – In-Home Care Services

Position Overview

We are seeking an experienced, compassionate, and highly organized Home Care Scheduler / Care Coordinator to join our team. This position is primarily responsible for scheduling and coordinating home care providers to ensure our clients receive reliable, high-quality in-home care services.

The ideal candidate will have previous home care experience and understand the unique challenges of coordinating caregivers in a home care environment. Success in this role requires strong scheduling skills, excellent communication, the ability to quickly resolve staffing issues, and a commitment to providing exceptional service to both clients and caregivers.

Responsibilities:

• Coordinate and maintain caregiver schedules for in-home patients
• Match caregivers with patients based on care needs, availability, location, and skill set
• Manage daily scheduling changes, call-offs, coverage needs, and shift replacements
• Communicate with caregivers regarding schedules, assignments, and updates
• Communicate professionally with patients and families regarding service schedules and care coordination
• Monitor caregiver attendance and ensure scheduled visits are completed
• Maintain accurate patient and caregiver records
• Assist with onboarding and orientation coordination for new caregivers
• Document schedule changes and follow established procedures
• Work closely with the care team to ensure continuity and quality of services
• Provide excellent customer service to patients, families, and caregivers

Qualifications

• Previous experience in home care, healthcare scheduling, staffing, or a related field preferred
• Experience coordinating caregivers, aides, nurses, or healthcare staff strongly preferred
• Excellent organizational and time-management skills
• Strong problem-solving abilities and attention to detail
• Ability to remain calm and professional in urgent scheduling situations
• Strong verbal and written communication skills
• Proficiency with computers, email, scheduling systems, and Microsoft Office

Preferred Skills:

• Knowledge of home care operations and caregiver responsibilities
• Experience with scheduling software or electronic documentation systems
• Ability to build positive relationships with caregivers and patients
• Strong customer service mindset

Join our team and help ensure patients receive reliable, compassionate care when they need it most.