Customer Service Rep

Mid Cal labor Solutions is currently looking for a Customer Service Representative for open position in Elephant Butte, NM.

This is a Temporary position. This will start immediately after background and drug screen is cleared.

Qualified candidates must have the requirements listed below to be considered-

ESSENTIAL FUNCTIONS:

• Accurately balance and complete a daily cash report
• Takes customer orders and provides high-quality customer service as necessary
• Assists customers in person and by phone, addressing questions regarding billing, payments, conservation
• Enters data into the computer as required with speed and accuracy
• Performs a variety of routine clerical work, including filing, scanning, and collections, processing payments, scheduling appointments, and compiling reports
• Operates standard office equipment, including word processing equipment as assigned; may perform duties on computer spreadsheet programs
• Performs major cashiering duties, including taking payments in person, processing credit card payments, balances individual cash drawers, and prepares bank deposits
• Edits meter reading, writes and resolves service orders, folds, and stuffs bills as requested
• Updates customer accounts as needed
• Corresponds with customers regarding metered billing status
• Scans and saves service orders files customer and system service orders
• Participates in the Company's Continuous Improvement Process
• Performs work on-site in the assigned office location
• Performs other similar duties as assigned

Required Knowledge, Skills, and Abilities:

• Account skills for compiling adjustments and completing deposits
• Fast and accurate data entry skills
• Proficient with Outlook, Microsoft Word and Excel
• Proficiency required in handling and balancing cash
• Knowledge of English usage, spelling, grammar, and punctuation
• Knowledge of office methods and equipment, including filing systems
• Knowledge of principles and practices of customer service
• Ability to operate a personal computer and other office equipment
• Ability to manage multiple tasks accurately and with good humor
• Ability to take initiative to address and resolve problems

Pay Range: $18 - $20