DC Technician_26-03127

Job Title: DC Technician
Location: Atlanta, GA
Duration: 24-month contract

• DC Technician with over 8 years of experience supporting enterprise data center operations.
• Proven expertise in hardware break/fix, server provisioning and decommissioning, and on-site technical support for high-availability infrastructure.
• Adept at troubleshooting complex hardware, network connectivity, and system access issues while maintaining accurate asset, change, and incident documentation.
• Demonstrates strong knowledge of best practices in rack-and-stack standards, structured cabling, and vendor coordination, contributing to compliance, uptime, and service continuity.

Data Center Skills:

• Extensive Copper/Fiber cabling experience
• Structured (Cable Mngt, Trays, Riser Installations, Trunking)
• Asset Management (CMDB, Auditing, Decommission)
• Smart Hands (Motherboard, HD, DIMM, NIC, BIOS updates, Console\CLI (Configuration) Vendor Management
• Data Center Operations; Hardware Break/Fix & Troubleshooting
• Rack & Stack, Structured Cabling, IMAC (Install, Move, Add, Change)
• Ticketing & Incident Management (ServiceNow, In-House Tools)
• Inventory & Asset Management; CMD
• Vendor Coordination & Escorting; Compliance, Risk & Uptime Management

Hardware Experience:

• Servers (Client, DELL, IBM, Lenovo)
• Storage (Pure, IBM, Infinidat, Dell EMC, NetApp & Cisco )
• Switches/Routers (Cisco, Palo Alto, Juniper, Nokia, Arista, Spirent)
• Operating Systems: Windows, Linux, VMWARE
• Tools & Systems: ServiceNow, in-house ticketing systems, DCIM, inventory management systems
• Productivity (Microsoft Suite +Visio, Project)
• Service Level Management (Service Now, )
• Process Engineering (SOP's Best Practices

Required Expertise and Deliverables

• Networking & Cabling: Network cabling, fiber optic cabling, fiber tracing
• Additional Expertise: POS hardware support, tape backup systems, IMAC (Install, Move, Add, Change) procedures
• Perform advanced network cabling troubleshooting, installation, and decommissioning (IMACD) in enterprise data center environments
• Install, terminate, and test OM4 fiber (single-mode & multi-mode) and Cat 5e copper cabling
• Support Service and Network hardware installation and decommissioning, including server setup and teardown
• Configured and utilized SFP and QSFP transceivers for network connectivity verification
• Performed remote and local server management using iLO and iDRAC interfaces
• Executed data center setup activities in accordance with change management, compliance, and uptime requirements
• Diagnosed and repaired hardware failures affecting critical infrastructure supporting financial systems
• Performed fiber optic and copper cabling maintenance, including cleaning fiber connections, verifying optical signal from servers and network cards, and inspecting Cat 5/Cat 6 cabling; coordinated cable replacement with cabling teams when necessary
• Executed rack-and-stack operations for servers, including structured cabling and proper equipment placement
• Tracked, managed, and maintained inventory of server components, tools, and peripherals
• Created, updated, and resolved incidents using proprietary ticketing systems
• Collaborated with cross-functional teams to maintain system uptime and minimize service disruptions.