Technical Support Representative

Job Title: Technical Support & Customer Service Representative

Job Description:
We are seeking a detail-oriented, customer-focused individual to join our team as a Technical Support & Customer Service Representative. This on-site role combines providing technical support for electronic lockboxes and access keys with handling customer inquiries, processing orders, and ensuring customer satisfaction in a fast-paced call center environment.

Compensation:

• Hourly Pay Rate: $17.00
• Schedule: Full-time (40 hours per week) with potential for overtime.
• Hours of Operation:
  • Technical Support: 5:00 AM - 7:00 PM, seven days a week.
  • Customer Service: Monday - Friday, 5:00 AM - 4:00 PM Pacific Time.

Key Responsibilities:

• Technical Support:

  • Provide inbound technical assistance for electronic lockboxes and access keys.
  • Use multiple tools and screens to resolve customer issues efficiently.
  • Document calls and determine resolutions tailored to customer needs.
  • Follow call-handling procedures to ensure consistent support.
  • Meet performance metrics related to call volume, resolution times, and customer satisfaction.

• Customer Service:

  • Process customer orders efficiently and accurately.
  • Respond to customer inquiries via phone and email.
  • Prepare written correspondence to address customer concerns.
  • Maintain high levels of customer satisfaction by fulfilling needs promptly.

Required Qualifications:

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Proven problem-solving and technical troubleshooting abilities.
• Familiarity with customer service concepts and practices.
• Ability to multitask and navigate multiple tools/screens.
• Flexibility to work early mornings, evenings, weekends, and occasional overtime.
• Punctuality and reliability are essential.

Why Join Us?
This is an excellent opportunity for team-oriented individuals who are passionate about delivering exceptional customer service and technical support. If you're looking for a challenging and rewarding role in a supportive environment, apply today!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.