Information Technology Generalist 1 - SCI Laurel Highlands

THE POSITION

As an Information Technology Generalist 1 with the Department of Corrections, State correctional Institution (SCI) Laurel Highlands, you will help strengthen the technology that supports facilities across the state. This position provides meaningful work that keeps important systems available and dependable. You will grow your skills by handling a wide range of tasks in a fast-paced environment. Become part of a mission that depends on strong technical support.

DESCRIPTION OF WORK

This role supports the operation and improvement of computer, network, and application systems that serve the institution. It focuses on service, analysis, system reliability, and teamwork across users and technical staff. As an Information Technology Generalist 1, you will perform the following duties:

• User Support: Provide guidance on hardware and software use and assist users in solving technical issues
• System Analysis: Review current processes and gather data to create improved applications and workflows
• Network Management: Monitor network availability, configure equipment, and maintain connectivity to ensure reliable operations
• Security Oversight: Maintain user accounts, review security logs, and apply protective measures to safeguard systems
• Technical Installation: Install, upgrade, and adjust hardware, peripherals, operating systems, and application software
• Training Assistance: Deliver training to staff and support lower-level technical personnel in system procedures

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of 59,345.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements:

• Successful completion of basic training in Elizabethtown, PA is required.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and