Manager, People Services Delivery & Technology Enablement leads the design, enablement, and continuous improvement of technology-driven People services at Delta Dental. This role is responsible for translating business and workforce needs into scalable, human-centered solutions across People processes, platforms, and service delivery models.

*This role does not offer visa sponsorship. Candidates must be authorized to work in the U.S. without current or future sponsorship (including CPT, OPT, TN or H1B).

Lead the People technology strategy and service delivery for Core HR, Talent, Learning, Benefits, and Compensation platforms to modernize operations and enhance the employee experience.

Translate business priorities into scalable workflows and system configurations, prioritizing out-of-the-box functionality and intelligent automation over manual processes.

Partner with IT and vendors to manage platform governance, release cycles, and system testing, ensuring technical enhancements resolve operational friction with speed and rigor.

Establish data governance standards and reporting definitions to ensure metric consistency and data integrity across all People Services platforms.

Develop actionable People insights and executive dashboards that translate complex quantitative data into clear recommendations for business leadership.

Direct complex, cross-functional initiatives from intake to implementation, managing scope, risk, and stakeholder alignment across HR, Finance, and IT.

Build operational momentum by coordinating multiple workstreams to diagnose issues, define ownership, and ensure the sustained adoption of new HR solutions.

Serve as a trusted advisor to HR and business leaders on technology enablement, balancing scalability, compliance, and implementation feasibility.

Drive change enablement through proactive stakeholder engagement, clear communication, and practical rollout planning to accelerate enterprise alignment.

Evaluate emerging HR technologies to identify business-aligned use cases that improve service delivery efficiency and long-term technical ROI.

8+ years professional experience with Bachelor's degree; Additional experience may be accepted in lieu of education or degree
1+ years supervisory/management role
7+ years of progressive experience in HR operations, HR technology, People analytics, service delivery, transformation, or program leadership.
Experience leading complex People technology or service delivery initiatives in a matrixed or enterprise environment.
Experience partnering across HR, Technology, and business teams to improve processes, implement systems, and drive measurable operational outcomes.
Experience working with workflow optimization, case management, service delivery models, reporting, or automation initiatives preferred.
Strong understanding of HR processes, service delivery models, and People systems, including HCM, Talent, Learning, Help Desk, case management, and reporting tools.
Demonstrated ability to translate business needs into process design, workflow requirements, system configuration direction, and scalable operating solutions.
Strong understanding of emerging technologies, AI-enabled tools, and intelligent automation use cases within HR and shared services environments.
Ability to evaluate new technologies pragmatically and apply them in ways that improve efficiency, experience, and business outcomes.
Advanced analytical, problem-solving, and structured decision-making skills.
Strong data storytelling capabilities, including the ability to turn data into action for executive and operational audiences.
Proven ability to lead complex initiatives through ambiguity, align diverse stakeholders, and drive execution without relying solely on formal authority.
Strong communication, facilitation, and stakeholder management skills.
Sound judgment and ability to balance innovation with governance, compliance, and operational practicality.

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 22. $93,445 - $202,465

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

Competitive base and incentive pay
401(k) with robust matching and non-matching contributions
Rich medical & pharmacy benefits
100% employer-paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Culture of growth and learning: career development; tuition reimbursement; recognition program
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
Social responsibility and volunteer opportunities
Employee discount program

Fair Chance Ordinances and Criminal Background Considerations

This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.

Important Work Authorization Information

Please note, Delta Dental will not sponsor applicants for work visas for this position.

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Manager, People Delivery & Technology Enablement

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