Systems Architect

Position Overview

Hudson Technologies Inc. is seeking a highly experienced Senior Techno-Functional D365 Customer Engagement (CE) Consultant to lead enterprise-scale implementations and oversee Level 2 application support. This role requires a strong blend of business process expertise and technical depth, with proven experience delivering multiple full-cycle D365CE implementations and managing complex integrations, including Dual Write with D365 Finance & Operations. Additionally, this role will drive marketing transformation initiatives within D365CE, ensuring a seamless customer journey from lead generation through account lifecycle management.

This role is remotely based with occasional visits to Hudson sites as well as other domestic travel as required.

What Success Looks Like

Smooth execution of D365CE implementations with high user adoptionFully integrated marketing-to-sales customer journey with measurable ROIStable and efficient Dual Write integrationsHigh-performing Level 2 support function with reduced escalationsContinuous optimization of CRM and marketing processes aligned with business growth

Roles and Responsibilities

Implementation & Delivery

Lead and deliver D365CE business enhancements from design to implementationTranslate business requirements into scalable D365CE solutions across Sales, Customer Service, Field Service, and Marketing modulesDrive solution design workshops, gap analysis, and functional specificationsEnsure alignment between D365CE and enterprise architecture standards

Techno-Functional Leadership

Act as a bridge between business stakeholders and technical teamsConfigure and extend D365CE using Power Platform (Power Apps, Power Automate)Collaborate with developers on customizations, plugins, and integrationsProvide architectural guidance on best practices and system scalability

Support Marketing & Customer Journey Management

Support the design and implementation of end-to-end customer journeys within D365 Marketing (Customer Insights – Journeys)Support the definition and optimization of the lead lifecycle from lead capture through qualification, conversion to opportunity, and account managementSupport the development and management of email marketing campaigns, segmentation strategies, and customer engagement scoringIntegrate digital marketing assets including web forms, landing pages, event management, and third-party marketing toolsEnsure alignment between marketing, sales, and customer service processes for a unified customer experienceSupport the analysis of marketing campaign performance and recommend data-driven improvements

Dual Write & Integration

Lead design and implementation of Dual Write integrations between D365CE and D365FOEnsure data consistency, synchronization performance, and error handlingTroubleshoot and optimize Dual Write mappings and data flowsWork with integration tools (Azure, APIs, Dataverse)

Level 2 Support Leadership

Own and manage Level 2 support operations for D365CETroubleshoot complex functional and technical issuesEstablish SLAs, support processes, and incident management protocolsCoordinate with Level 3 (engineering) teams for escalationsDrive continuous improvement and system stabilization initiatives

Required Skills

Strong expertise in D365CE modules including Sales, Customer Service, Field Service, and MarketingDual Write (mandatory)Dataverse and Power PlatformStrong understanding of integrations with D365 Finance & OperationsExcellent stakeholder communication and leadership skillsFamiliarity with DevOps, CI/CD pipelines, and release managementKnowledge of data governance and security best practicesStrategic thinker with hands-on execution abilityStrong problem-solving and troubleshooting skillsLeadership in both project delivery and support environmentsAbility to operate in fast-paced, evolving business environments

Required Education and Experience

Bachelor’s Degree inComputer Scienceor related field of study10+ years of experience in Microsoft Dynamics ecosystemMicrosoft certifications in D365CE / Power PlatformMinimum 5 full-cycle D365CE implementationsHands-on experience with customer journey orchestration and email marketing within D365Proven experience leading support teams and post-go-live operationsStrong understanding of integrations with D365 Finance & OperationsExperience with Azure services, APIs, and middlewareExperience with Customer Insights and advanced segmentation/personalization strategiesExperience in industrial, manufacturing, or environmental services sectors

Supervisory responsibilities (Yes or No)

No

Work environment (Office, Plant, Remote)

Office / Remote

Physical demands

Sedentary office work, including prolonged periods of sitting, intensive computer use, and frequent written and verbal communication, with occasional light lifting of up to 15 pounds

Work authorization/security clearance requirements

Not eligible for visa sponsorship