Customer Service Representative

SUMMARY

We are looking to Hire IMMEDIATLEY a Telephone Customer Service Representative for a Telecommunications company proving Internet/VIOP for residents and businesses throughout the local communities.

DUTIES AND RESPONSIBILITIES

· Assist customers over the phone and through email.

· Answering questions about services we offer.

· Scheduling installations and discos.

· Create a trouble ticket for service experiencing issues.

· Assist customer in attempting to troubleshoot issues.

· If needed, schedule a service call for field techs.

· Monitor orders to ensure full workflow has been completed.

· Follow up with field techs when installations are not completed.

· Route calls to appropriate departments.

· Assist in projects as director by supervisor.

KNOWLEDGE AND SKILLS

· Excellent communication skills to manage interactions with customers.

· Good work ethic and able to work independently and with minimum supervision.

· High school diploma, GED.

Intermediate computer skills including Microsoft Office and internet applications