Sales Support Specialist

Founded in 2006, Lycamobile is a solution for those who want to connect back home. Providing low-cost, high-quality international calling solutions to over 30 million customers across 24 countries, Lycamobile’s sheer span, focus on customer service and innovative business strategy has seen it outgrow its competitors: achieving greater coverage of the European population than any other network operator.

With our sights set on expanding in the US, we are developing a high performing team to take our company to new heights. We are continuously driving costs down without compromising on quality for our customers. With that ethos imbedded into our vision, Lyca Mobile is currently seeking a Sales Support Specialist in our Newark, NJ office.

Essential Duties and Responsibilities:

· Provide real-time service support to our frontline sales associates and partners

· Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, following up to ensure resolution.

· Represent the best of the Lyca Mobile brand during all interactions.

· Must be available to work between the hours of 10:00am – 7:00pm, Monday - Friday

Education and/or Work Experience Requirements:

· High school diploma or GED, required. Some college preferred.

· Bi-lingual Spanish - Required

· 1-3 years of work experience

· Accuracy in daily work

· Deadline driven

· Solid working knowledge of MS office

· Ability to communicate well orally and in writing

· Contributes to team effort by accomplishing related results as needed

Lycatel LLC is an equal opportunity employer. We will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.