Information Technology Generalist Administrator 1

THE POSITION
DESCRIPTION OF WORK

This position provides advanced technical support for essential Lottery systems that keep operations running safely and efficiently. As an Information Technology Generalist 1, you will perform the following duties:

• System Support: Provide technical assistance for multiple Lottery systems and environments
• Server Management: Configure, optimize, and maintain application servers across several platforms
• Incident Response: Handle system incidents by assessing issues, coordinating with teams, and guiding resolution efforts
• Vendor Coordination: Collaborate with vendors and internal IT groups to maintain smooth system operations
• Network Functions: Assist with firewall assessments, connectivity testing, and troubleshooting
• Testing Activities: Support user acceptance testing and guide others in developing effective test plans

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. This position requires occasional after-hours and off-hours support.
• Telework: You may have the opportunity to work from home (telework) part-time. You will be required to report in-office Tuesday and Wednesday. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Middletown. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Generalist 2, Applications Developer 2, Database Analyst, Information Security Specialist 1, or Network Specialist 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Five years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services; or
• Three years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate's degree in any information technology field; or
• One year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• This position will have access to Federal Tax Information (FTI)