Claims Manager

We are currently recruiting for a Claims Manager (AVP) – Allied Health / Bodily Injury in Chicago, IL. This is a hybrid position in-office 2 days. The AVP / Team Manager will lead a high‐performing team of claims professionals, driving technical excellence, operational discipline, and a culture of engagement. This leader will oversee complex claims activity, guide strategic decision‐making, and partner closely with senior leadership to advance organizational goals. 175K – 200K Base + Bonus + Benefits Package.

Responsibilities:

• Lead, coach, and develop a team of Allied Healthcare (Bodily Injury) claims professionals, fostering engagement, accountability, and continuous growth.
• Drive performance outcomes through effective management of KPIs, best‐practice adherence, file reviews and quality assurance.
• Analyze data to assist with action planning, coaching and development.
• Review and refine coverage analyses, including denials, ensuring accuracy, consistency, and alignment with policy intent to coach team members.
• Oversee litigation strategy including strategy, cost analysis and exposure.
• Identify emerging issues, trends, and risks; develop actionable insights and present recommendations to senior leadership.
• Allocate new, reopened, and transferred claims based on complexity and severity.
• Manage escalated customer and broker concerns, ensuring timely and effective resolution.
• Participate in Claims Leadership team and presentations.
• Support the VP with reserve analysis, claims trends, and executive‐level reporting.
• Actively contribute to the Claims/Underwriting/Actuarial feedback loop to strengthen cross‐functional alignment.
• Manage performance management, team recruiting and onboarding.

Requirements:

• 10+ years of claims experience, including technical expertise in Allied Healthcare and Bodily Injury professional liability.
• 3+ years of people management experience. Proven leadership experience managing claims teams.
• Strong analytical, communication, and decision‐making skills.
• Ability to influence, collaborate, and drive results in a fast‐paced environment.