Associate Patient Care Coordinator

We are looking for a detail-oriented Patient Care Coordinator to support front-end clinic operations in Mount Pleasant, Pennsylvania. The Patient Care Coordinator is a contract to permanent position within a healthcare setting, focused on delivering a welcoming and efficient experience for patients while managing registration, scheduling, and administrative workflows. The ideal Patient Care Coordinator is organized, service-minded, and comfortable handling multiple priorities in a fast-paced environment. Success in this role requires clear communication, accuracy, and a strong understanding of insurance and patient intake processes.

Responsibilities:

• Coordinate patient check-in, pre-registration, and registration activities to ensure complete and accurate records at the time of service.

• Arrange appointments for assigned departments using scheduling systems and confirm patients receive the preparation instructions needed for upcoming visits or tests.

• Collect and verify demographic, insurance, and claim-related information from patients or their representatives in a courteous and timely manner.

• Obtain required signatures, referrals, authorizations, and supporting documentation to help maintain smooth progression through billing and reimbursement processes.

• Address patient and internal inquiries related to scheduling, billing, and office procedures with professionalism and a strong customer service approach.

• Maintain patient medical records and update electronic systems accurately while following medical necessity, compliance, and payer requirements.

• Communicate workflow issues, documentation gaps, and service concerns to leadership to support timely resolution and operational effectiveness.

• Contribute ideas for improving office processes, customer experience, and overall productivity within the clinic.

• Follow departmental policies, attendance expectations, and evolving insurance or regulatory guidelines while adapting to changes in daily operations.

• Demonstrated experience in customer service, patient registration, scheduling, or other healthcare front-office support functions.
• Strong verbal and written communication skills with the ability to interact professionally with patients, providers, and administrative teams.
• Ability to manage multiple tasks at once, remain composed during frequent interruptions, and work effectively under pressure.
• Working knowledge of insurance verification, referrals, authorizations, billing support, or reimbursement-related processes.
• High level of accuracy in documentation, data entry, and record maintenance.
• Familiarity with office systems, scheduling tools, and standard administrative procedures in a clinical or healthcare environment.
• Understanding of compliance expectations, payer regulations, and confidentiality standards related to patient information.
• Reliable attendance and a consistent ability to support on-site clinic operations.