Patient Access Specialist

We are looking for a Patient Access Specialist to support patient scheduling and registration services for a busy healthcare environment in Edmonds, Washington. This Long-term Contract opportunity is ideal for someone who can deliver attentive service, manage frequent phone interactions, and maintain accurate records while helping patients access care. The role requires confidence working with insurance information, appointment coordination, and electronic health record documentation in a fast-paced setting.

Responsibilities:
• Manage a large volume of incoming and outgoing patient calls each day while providing courteous, efficient assistance.
• Coordinate new, follow-up, and specialty care visits by arranging, adjusting, or canceling appointments based on clinic protocols and provider availability.
• Enter and maintain accurate patient registration details in Epic, ensuring demographic and contact information remains current.
• Confirm insurance coverage and benefits across Medicare, Medicaid, and commercial plans to support accurate patient access workflows.
• Review eligibility information carefully to reduce registration errors, payment delays, and avoidable claim issues.
• Collect co-pays and other patient financial responsibilities at the point of service in accordance with established procedures.
• Process referrals, prior authorizations, and related access requests while meeting clinic and payer requirements.
• Encourage patient use of MyChart and assist with engagement efforts that improve access to information and services.
• Document interactions thoroughly in Epic and contribute to scheduling initiatives or special access projects, including virtual visit support, as assigned.• At least one year of experience in customer service.
• Strong verbal and written communication skills with the ability to interact professionally and empathetically with patients.
• Excellent organizational ability and close attention to detail when handling scheduling, registration, and documentation tasks.
• Proven ability to manage multiple priorities effectively in a fast-moving, high-volume environment.
• Solid critical thinking and problem-solving skills.
• Comfortable using computer applications and performing accurate data entry.
• Preferred experience in a healthcare, medical office, patient access, or registration setting.
• Preferred familiarity with Epic, medical terminology, scheduling workflows, and insurance verification processes.