Patient Access Specialist

We are looking for a Patient Access Specialist to support patient intake and account setup for hospital services in Lewiston, Maine. This Long-term Contract position plays an important role in creating a positive patient experience while ensuring registration, documentation, and insurance-related processes are completed accurately and in alignment with organizational and regulatory standards. The ideal candidate is organized, service-focused, and comfortable handling patient information, benefit verification, and point-of-service financial conversations with professionalism and compassion.

Responsibilities:
• Manage patient admissions, registration, and pre-registration activities for scheduled and unscheduled services, ensuring records are complete and accurate before care is delivered.
• Create and maintain patient accounts by confirming demographic details, assigning correct medical record numbers, and entering insurance information with a high degree of accuracy.
• Review physician orders, perform medical necessity and compliance checks, and provide patients with clear instructions related to their visit or upcoming service.
• Contact patients and guarantors through inbound and outbound communication to gather required information, discuss financial responsibility, and collect point-of-service payments or outstanding balances when appropriate.
• Explain consent documents and required patient forms in a clear and respectful manner, obtain signatures, and distribute applicable education materials and notices.
• Verify insurance eligibility, select the appropriate coverage plan in the system, and document benefit details to support accurate billing and claims processing.
• Inform Medicare patients of potential coverage limitations by completing required screening steps and issuing the appropriate notification forms when needed.
• Use auditing and reporting tools to identify account issues, correct registration errors, and help maintain quality standards across departments and facilities.
• Contribute to service and collection goals by following established procedures, meeting performance expectations, and delivering compassionate customer support throughout each interaction.• Prior experience in customer service, patient access, registration, administrative support, or a related patient account environment.
• Strong data entry skills with the ability to maintain accuracy while working with high volumes of patient and insurance information.
• Ability to communicate clearly and professionally with patients, families, providers, and internal teams.
• Experience handling insurance verification, benefit review, or patient financial discussions is preferred.
• Comfortable requesting payments, discussing balances, and presenting payment plan options in a respectful manner.
• Working knowledge of compliance-focused documentation practices and the importance of protecting confidential information.
• Strong organizational skills with the ability to manage multiple tasks, follow detailed procedures, and meet deadlines in a fast-paced setting.