Business Analyst

We are looking for a Business Analyst to support clinical technology operations for a local healthcare organization. This role connects clinical teams with critical applications, helping improve workflows, resolve system issues, and strengthen day-to-day use of electronic health record platforms. The ideal candidate brings a blend of application support, systems analysis, and communication skills to help staff work effectively with clinical systems and data.

Responsibilities:

• Support core clinical applications, including EHR and EMR platforms, through system setup, issue resolution, and ongoing optimization.

• Serve as a point of coordination between internal users and external vendors to address technical problems and improve application performance.

• Perform regular application upkeep, assist with scheduled maintenance activities, and participate in after-hours support coverage as needed.

• Manage user access, role-based permissions, and departmental security settings to help maintain appropriate system controls.

• Partner with clinical operations teams to identify priorities, evaluate business needs, and translate them into system-related solutions.

• Deliver training and guidance to employees in both individual and group settings to promote confident and effective use of supported systems.

• Prepare reports, organize data, and provide analysis that supports operational decision-making across multiple levels of the organization.

• Assist with required annual reporting and contribute to the rollout of new clinical or regulatory technology solutions, including electronic reporting tools.

• Maintain clear system documentation and support efforts related to application security and compliance practices.

• Experience in business analysis, systems analysis, or application support within a healthcare environment.
• Working knowledge of EHR or EMR platforms, including hands-on support for clinical system users.
• Familiarity with eClinicalWorks and similar clinical applications used in provider or hospital settings.
• Ability to troubleshoot system issues, evaluate root causes, and communicate solutions clearly to end users.
• Experience managing user security, access levels, and application documentation.
• Strong reporting and data analysis skills, with the ability to present information accurately to varied audiences.
• Effective communication and training skills for supporting both technical and non-technical staff.