Program Supervisor ( School Outreach & Family Support Liaison )

Title: School Outreach and Family Support Liaison

Reports To: Program Director

Location: 2471 Morris Ave. Bronx, New York 10468

Hours: 35 Hours/Week; Exempt

Salary: $72,000 - $78,000

Job Summary: The Family Counseling for School Success Program is a new program providing counseling and case management services to families connected with PS/MS15, PS 246, PS291, or who live within School District 10. The School Outreach & Family Support Liaison is the primary contact for school staff and will develop partnerships with key stakeholders. This role will lead family outreach and engagement, school-based offerings, supervise the School Outreach & Family Support Coordinator and facilitate the Triple P parenting groups.

Major Duties:

School Partnership

• Meets with each school on a regular basis to ensure the process for obtaining referrals and providing services is successful.
• Maintains an active presence in each school and be a member of each school’s Leadership Team.
• Participates in each schools’ Leadership Team meeting and attends all scheduled meetings.
• Co-designs specific activities to further support families with each school, involving families and key school personnel.

Cross-Program Collaboration

• Collaborates with GSS leadership currently providing services within each school.
• Coordinates and integrates services with other GSS programs where appropriate.

Family Intake

• Coordinates/maintains intakes and case assignments.

Clinical Services & Support

• Facilitates with the School Outreach & Family Support Coordinator several offerings of the weekly Evidenced-Based Model Triple P Group for all school families who enroll.
• Implements and integrates the principles and procedures of Solution-Based Casework: assessment, family and individual level outcomes, action plans and documentation and celebration.
• Facilitates case consultation and offers support and guidance to ensure staff are adhering to the tenets of SBC.
• Participates in continued SBC training, coaching, and the SBC certification process.

Supervision/Professional Development

• Actively participates in weekly supervision with Program Director.
• Directly supervises the School Outreach & Family Support Coordinator.
• Ensures the School Outreach & Family Support Coordinator is providing support and meeting the needs of assigned families.
• Monitors the School Outreach & Family Support Coordinator’s day-to-day case practice, documentation, and statistical recording, and ensures that required timeframes are met.
• Evaluates the learning and training needs of supervisee and conducts appropriate staff performance reviews.

• Integrates the practices of SBC into every supervisory session.

Other duties and projects as assigned.

Qualities Sought:

• Familiarity with Administration for Children's Services (ACS) expectations and compliance standards
• Demonstrated ability to build and maintain partnerships with community stakeholders and school leadership
• Experience facilitating groups
• Strong skills in outreach, engagement, and referral development (including converting referrals into active cases) and ability to manage event sign-ups, track attendance and follow up with prospective participants
• Experience developing and distributing outreach materials (flyers, sign-up forms, surveys) to promote participation
• Ability to manage program data, track outcomes, and ensure timely and accurate documentation
• Excellent communication skills (written and verbal), with the ability to navigate sensitive situations with professionalism and diplomacy
• Ability to create welcoming, culturally responsive environments for diverse families and school staff

• Proficiency in Microsoft Office (Word, Excel, Outlook) and data tracking systems
• Strong collaborative skills
• Takes initiative and actively problem-solves.
• Works to create and support a respectful and collegial environment
• Offers and receives feedback and suggestions in a strength-based and constructive manner
• Dedicated to being a team player and active contributor to achieve the vision and mission of the program.
• Energetic, empathic, honest, genuine, professional, creative, and committed to making a difference with the families, community, program, and agency

Qualifications:

• Bilingual – Spanish/English preferred.
• Master’s degree in social work or other related degree preferred., LMSW/LCSW or similar license a plus. Will consider bachelor’s degree with 10 or more years of related child welfare or school experience.
• Supervisory experience a plus.
• Experience in a school setting and/or child welfare a plus.
• Must be available to work early mornings and evenings to accommodate parent and school personnel needs.
• Willing to travel to each school and be on site on a regular basis.
• Must have a commitment to work from a strength-based, trauma-informed, anti-racist, youth and family development perspective.

General Requirements:

All staff are expected to be committed to the mission, vision, and values of Good Shepherd Services, which includes involvement in quality improvement activities and a willingness and ability to work within a culturally diverse environment.

Rev. 6/2026