Care Coordinator (Bilingual Spanish/English)

Description:

Are you looking for a career path that drives you and gives you purpose?

Our Care Coordinators do more than schedule appointments and send orders; they make a real impact. Every day, behind the scenes, they contribute to the well-being of hundreds of patients in their communities, serving as safety nets and problem-solvers with a true “get it done” attitude.

At Georgia Spine Orthopaedics and Neurology, we believe in “Excellence in Care and Service for you and our communities” (Erik Bendiks, M.D.). We are a patient-centered orthopaedic practice dedicated to helping individuals recover from life-changing injuries, and our Care Coordinators are the drivers of that mission.

If you believe in forging your own path, are seeking a value-based career, and are a detail-oriented individual, then welcome to a true partnership.

As a Care Coordinator, you will oversee and manage a patient’s journey. This role has three main functions: streamlining the patient’s care, quality assurance, and customer service.

Key Responsibilities: Best Care Coordination Practices

Quality assurance:

• Absolute agency on your caseload.
• Decrease bottlenecks in the process.
• Provide direct oversight of patients' treatments to ensure efficiency and high-quality care.
• Review all progress notes to ensure adherence to the treatment plan and clinical recommendations.

Streamlining the patient’s care:

• Process treatment recommendation orders as needed.
• Act as a liaison between patients, internal/external healthcare providers, and third-party payers.
• Handle patient concerns and improve overall patient satisfaction.
• Excellent phone etiquette.
• Maintain continuity of patient care, ensuring no gaps in treatment.

Customer Service:

• Uphold best practices in personal injury healthcare.
• Ensure accuracy of service dates, injury details, and treatment plans alignment.
• Oversee case load efficiency and maintain necessary documentation/reporting.

Requirements:

What is this partnership about?

If you made it this far, we are looking for you...

Experience:

• Strong willingness and eagerness to learn is valued above direct experience.

Education level:

• Bachelor’s Degree Preferred; however, candidates with a strong skill set are encouraged to apply.

Hard and Soft Skill Set:

• Strong Organization and Time Management Skills.
• Proficiency in Microsoft 365 Suite, specifically Excel.
• Strong Communication Skills.
• Integrity and Versatility.
• English Proficiency.
• An excellence-driven mindset.
• Excellent individual contributor and team player.
• Skillful at managing expectations.
• Determined and diplomatic.

We offer:

• Technical Career: We offer a 6-week training program to prepare you for your career as a Personal Injury Care Coordinator.
• Bonus: We reward excellence through quarterly performance incentives.
• 401K: 100% Employer Matched.
• Healthcare Benefits: Medical, Dental, Vision, and Pet Insurance, as well as short-term and long-term disability options.
• Paid Time Off: Incremental based on seniority.
• Holidays: Observance of major federal holidays.
• An Individualistic role within a team-oriented environment: Our culture is supportive, collaborative, and deeply connected, and those we serve.
• Value: Understanding that the most valuable assets are our staff members.